Processing Time

• Orders are processed within [X] business days after payment is confirmed.

• Custom or made-to-order items may require additional processing time. Estimated production times are detailed on the product page.

Shipping Options

• Domestic Shipping: Available throughout Israel, with delivery times ranging from [X] to [Y] days, depending on the shipping method chosen.

• International Shipping: We ship to selected countries, including Japan, USA, Canada, Germany, UK, Turkey, and Russia. Delivery times may vary based on the destination.

Shipping Costs

• Shipping fees are calculated at checkout based on location, order size, and weight.

• Orders over [X amount] qualify for free domestic shipping.

Delivery Partners

• We work with trusted shipping providers like [list delivery partners] to ensure safe and timely deliveries.

Tracking Information

• Once your order ships, you will receive a confirmation email with tracking details.

Customs and Duties

• International shipments may be subject to customs fees or import taxes. These charges are the responsibility of the recipient.

Returns and Refunds Policy

Eligibility for Returns

• Items must be returned within [X] days of delivery in their original condition, including packaging.

• Custom or made-to-order items are non-refundable unless they arrive damaged or defective.

How to Initiate a Return

1. Contact us at [email address or contact form link] with your order number and reason for the return.

2. Once your return is approved, we will provide instructions and a return shipping address.

Return Shipping Costs

• Customers are responsible for return shipping fees unless the item was damaged or incorrect.

• For damaged or defective items, we will provide a prepaid shipping label.

Refund Process

• Refunds are issued to the original payment method within [X] days after the returned item is received and inspected.

• Shipping fees are non-refundable, except in cases of error or damage on our part.

Exchanges

• Exchanges are subject to availability. If the requested item is unavailable, a refund will be processed.

Non-Returnable Items

• Gift cards

• Final sale items

• [Specify any other non-returnable items]

Need Help?

For questions about your order, shipping, or returns, please reach out to us at [support email or contact page link]. Our team is here to help!